Refund policy
At RELAXZO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 7-day return exchange policy.
7-Day Return Exchange Policy
You may request an exchange within 7 days of receiving your order.
Exchange Eligibility
To be eligible for an exchange:
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- A valid proof of purchase or order number is required.
- Exchange requests must be submitted within 7 days of delivery.
How to Request an Exchange
- Email us at relaxzosupport@gmail.com
- Share your order number and the reason for the exchange.
- Our support team will review your request and provide further instructions.
- Once approved, we will arrange the exchange process.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Used, worn, or washed products
- Products without original tags or packaging
- Products damaged due to misuse or improper handling
- Exchange requests made after 7 days of delivery
Refund Policy
Please note that RELAXZO does not offer refunds on any orders.
- All purchases are final.
- Refunds will not be provided for change of mind, or any other reason.
- Customers are eligible only for an exchange, subject to the conditions mentioned above.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and provide a suitable replacement if approved.
Contact Us
For any questions regarding returns or exchanges, please contact us at:
Email: relaxzosupport@gmail.com